We currently only ship to EU countries, but we are aiming to expand soon.
Orders are shipped daily. Depending on where you are, it could take between 2 to 7 days. Delivery details will be provided in your confirmation email.
We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.
You should start noticing benefits anywhere between 4 to 12 weeks. Consistency is key.
You don't have to consume it on an empty stomach, although you can since the peptides are hydrolysed, therefore easy to digest.
There is no ideal time of the day unless you are following any diet or on intermittent fasting. Collagen is pure protein so it won't play with blood glucose, for example. It supports any physical activity, so some would take it within 30 minutes post physical activity to maximise their anabolic window.
You can mix it with water, smoothies, tea, coffee or cook with it. It's unflavoured—it does not contain any glucose or sweet alternatives—you can flavour it any way you want. Smoothies and juices are good options because vitamin C will enhance absorption.
Our personal best is to mix FLEXIBLE with green matcha powder tea or with an Almond mils cappuccino slightly sweetened with stevia extract.
You can contact us through our contact page! We will be happy to assist you.
30 Day Guarantee
Our 30 day guarantee policy offers a refund (minus shipping expenses) for up to 30 consecutive days after your purchase date.
To take advantage of our 30 Day satisfaction guarantee policy, please send us an email at firstname.lastname@example.org to let us know you are initiating a return, so we know what to do with your order when it arrives. We will let you know where to return unused portions. Once your return is processed, we will credit your original method of payment.
Items sent back to us without first requesting a return will not be accepted.
You are responsible for the shipping costs of returned merchandise. Shipping costs from the original order are non-refundable. If the value of the merchandise being returned exceeds 60EUR, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
The time it takes for you to receive an exchanged product may vary dependent on where you live.
Returns on opened or used bottles are limited to one unit per order. We will allow one refund transaction per product order (specific to that particular product), per household, under our 30 day money-back guarantee. We reserve the right to approve or deny refund orders that relate to a product previously returned, or if any return is deemed excessive.
There is a non-negotiable 15% return processing fee deducted from the total refund amount that you will receive once the return is approved, product shipped back, and processed fully by us.